1. Is digital transformation a clear priority across your organization and aligned with business goals?
2. How well does your organization handle change when introducing new technology?
3. How integrated are your digital systems and tools (e.g., CRM, CMS, POS)?
4. What is your approach to customer experience through digital channels?
5. Do your systems share unified data for AI and personalization?
6. Do you use data to inform business decisions and optimize performance?
7. Is your team equipped with the digital skills for future tech needs?
